Keeping kiwis connected since 2010

Terms & Conditions


If CellCity proceeds with a repair as per direct communications with you (the customer), you will be liable for paying for the service in full and/or the minimum service charge.

In the event that you cannot be contacted after 60 days from service completion and/or assessment, CellCity will reserve the right to discard your device.

Any charges owing by you under these Terms & Conditions may be billed directly to your account.

CellCity will not be held liable for phones lost or damaged in transit by courier.

Cellcity will not be liable for any data loss occurring during the repair of your device.

Cellcity Limited will not be held responsible for any damage to the item I have left with them. Not all repairs/unlocking can be successful.


* General Repair - Devices repaired by CellCity will include a 90 day warranty for parts and/or services used from date of completion of the service.

** Special Repair - Notwithstanding issues arising subsequent to repair or assessment, CellCity will not be liable for the refund of any deposits or monies paid in the event that a device is proven to have sustained impact damage, liquid damage and/or is a dead device as detailed below.

Devices found to have sustained liquid or impact damage, and devices deemed 'dead on arrival' (DOA), will not be covered by the standard 90 day CellCity part and/or service warranty.

Liquid Damage: Where evidence of moisture, whether caused by liquid, solid or gas, is apparent on or within the device.

Impact Damage: Where evidence of physical damage caused by external force is apparent on or within the device.

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